Privacy Policy

Bounce Financial and its subsidiaries are committed to protecting your privacy and safeguarding your personal information. We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable GDPR compliance frameworks.

While we implement appropriate security measures, no measures can be guaranteed to provide 100% security. We encourage you to take steps to protect your own information when using our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, mailing address, phone number, and email address
• Occupation and proof of earnings or expenses
• Contact preferences
• Financial details including investments, savings, debts, tax position, superannuation, and insurances
• Government identifiers such as Tax File Numbers (used only as legally required)
• Browser and device data including IP addresses, device types, and usage patterns

How We Collect Information

Information is collected directly from you through registration, events, and client engagements, as well as indirectly through affiliates, references, and credit reporting bodies where applicable.

How We Use Your Information

We use the information we collect to:

• Provide financial advice and services tailored to your circumstances
• Communicate service updates and relevant information
• Inform you of seminars, resources, and new services
• Improve our services through analysis and partner feedback

Data Retention

When we no longer have a legitimate business need to process your personal information, we will either delete it, anonymise it, or archive it until safe deletion is possible.

2. Payment Information

When processing payments, we may collect credit or debit card information, bank account details, purchase amounts, and transaction dates. Transactions are handled by third-party payment processors to ensure security. We do not store full card details on our systems.

3. Your Rights

Opting Out

You may contact us in writing at any time to opt out of direct marketing communications. Please note that administrative and account-related messages will continue.

Access and Updates

You may request written access to the personal information we hold about you. We encourage you to keep your details up to date so we can provide relevant advice and verify your identity when needed.

Right to Rectification

You may request correction of inaccurate personal data or provide supplementary information to complete an incomplete record.

Right to Erasure

You may request deletion of your personal data when it is no longer needed or if you withdraw your consent. We reserve the right to retain data where required by law or for legitimate compliance purposes.

Data Portability

You may request a copy of your personal data in a transferrable format. We will respond within 30 days, subject to applicable conditions.

Right to Object

You may object to the processing of your personal data for direct marketing or profiling purposes at any time.

Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within seven days and aim to provide a decision within 30 days.

4. International Data Transfers

As we may use third-party processors who operate globally, your personal information may be transferred to countries outside of Australia. We take reasonable steps to ensure any overseas recipients handle your information in accordance with the Australian Privacy Principles.

5. Third Party Disclosure

We may share your information with trusted third parties including administrative, banking, financial, insurance, tax, and legal service providers. We may also disclose information where required by law, or for fraud detection and investigation purposes.

Information shared with third parties is typically de-identified unless otherwise required. We do not sell your personal information to third parties.

Security Measures

We protect your information through identity verification processes and secure server storage. Credit card details are held by authorised external third parties and are not stored on our systems.

6. Data Breach Notifications

In the event of a data breach that is likely to result in serious harm, we will notify the relevant Commissioner and affected individuals promptly in accordance with our obligations under the Privacy Act 1988 (Cth).

7. Changes to This Policy

We may update this Privacy Policy from time to time in accordance with applicable laws. We encourage you to review this page periodically. Continued use of our services following any changes constitutes acceptance of the updated policy.

Last updated: April 2025