Financial Services Guide
Version: 1 July 2021
Licensee:
Bounce Financial Pty Ltd atf Brett Family Trust (AFSL 529109 ABN 51 169 466 666)
Contact Details
Level 1, 1024 Ann St
Fortitude Valley QLD 4006
Purpose of this FSG
This FSG will help you decide whether to use the services that we offer. It contains information about:
- The services we offer and their cost
- Any conflicts of interest which may impact the services
- How we are remunerated
- How we deal with complaints if you are not satisfied with our services.
Our services
We are authorised to provide personal advice and dealing services in the following areas:
- Superannuation and SMSF
- Retirement planning
- Personal risk insurance
- Portfolio management
- Managed investments
- Securities (direct shares)
We do not charge you a fee for our advice on risk insurance policies as we are paid a commission by the product provider. Our advice on risk insurance is therefore not independent. In all other cases, we charge a fee for our advice services and do not receive commissions or other payments from product providers.
The financial advice process
We recognise that the objectives and personal circumstances of each client are different.
Where we provide personal advice, we will listen to you to understand your objectives and circumstances. We will also ask questions to make sure we provide advice which is in your best interests.
When we first provide personal advice to you it will be explained thoroughly and documented in a Statement of Advice which you can take away and read.
The SoA will explain the basis for our advice, the main risks associated with the advice, the cost to you of implementing the advice, the benefits we receive and any conflicts of interest which may influence the advice.
We will provide you with a Product Disclosure Statement where we recommend a financial product other than securities. This contains information to help you understand the product being recommended.
At all times you are able to contact us and ask questions about our advice and the products we recommend.
You can provide instructions to us in writing, via phone or via email. In some cases, we may require you to provide signed instructions.
We may provide further advice to you to keep your plan up to date for changes in your circumstances, changes in the law and changes in the economy and products.
If we provide further advice, it will be documented in a Record of Advice which we retain on file. You can request a copy of the RoA document at any time up to 7 years after the advice is provided.
Fees
All fees are payable to Bounce Financial.
Initial Advice Fees
Our initial advice fees include meeting with you, the time we take to determine our advice and the production of the SoA. They will be based on the scope and complexity of advice provided to you. We will agree the fee with you before providing you with advice.
If you decide to proceed with our advice, we may charge an implementation fee for the time we spend assisting you with implementation. We will let you know what the fee will be in the SoA.
Ongoing Services Fees
Ongoing fees depend on the services that we provide to you. The fee will be payable monthly and is an agreed fixed fee or a percentage of your portfolio value.
The services and fees will be set out in an ongoing service agreement that we agree with you.
Commissions
We receive a one-off upfront commission when you take out an insurance policy that we have recommended. We also receive a monthly commission payment for as long as you continue to hold the policy. The commission will vary depending on the recommended product and will be documented in the SoA or RoA.
Other Benefits
We may receive other benefits from product providers such as training, meals and entertainment. Details of any benefits received above $100 will be maintained on a register which is available to you on request.
Adviser Remuneration
Cara and Ben Brett are beneficiaries of the Brett Family Trust and are remunerated through the profits that the practice makes.
Making a Complaint
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us, email us or put your complaint in writing to our office.
If you are not satisfied with our response, then you can refer your complaint to the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or www.afca.org.au. AFCA provides a fair and independent complaint resolution service which is provided to you free of charge.
Bounce Financial is required to hold adequate Professional Indemnity insurance for the financial services that it and its current and past representatives provide.
Your Privacy
We are committed to protecting your privacy.
We have a Privacy Policy which sets out how we collect, hold, use and disclose your personal information. It also sets out how you can access the information we hold about you, how to have it corrected and how to complain where you are not satisfied with how we have handled your personal information.
Our Privacy Policy is available on request and on our website.
Provisional Financial Adviser- Vanessa Spann
In accordance with Section 921F of the Corporations Act 2001, we note that Vanessa Spann is undertaking work and training as a Provisional Financial Adviser in accordance with subsection 921B(4) and that Ben Brett, as her supervisor, is responsible for any personal advice provided by Vanessa Spann in relation to a relevant financial product.